Partial Payment Policy

How Partial Payment Works:


We offer Partial Cash on Delivery (COD) to provide flexibility:

  • Initial Payment (Online): Pay a portion of your order total upfront during checkout.

  • Due Amount (Later): Pay the remaining balance online before delivery OR in cash to the delivery agent.

Payment Structure

  • Upfront Payment: A non-refundable deposit of [X% of order total] or [Fixed Amount, e.g., ₹500] is charged when you place your order.

  • Due Amount: Online Payment: Pay via UPI, card, wallet, or bank transfer using a payment link we’ll email/SMS to you.

  • Cash on Delivery (COD): Pay cash to the agent upon delivery.

Order Confirmation

  • Your order is confirmed only after the initial payment is successful.

  • You’ll receive an email/SMS with:

    • Order summary + initial payment receipt.

    • Due amount and instructions to pay online (if chosen).

Delivery Process

  • If you chose Cash on Delivery:

    • Inspect your package before paying the due amount.

    • Refuse delivery if the package is damaged/tampered.

  • If you pre-paid online:

    • No cash is due at delivery. Simply accept your order!

Cancellations & Refunds

  • Initial Payment: Non-refundable after 24 hours (covers processing fees).

  • Due Amount Paid Online:

    • Fully refundable if canceled before shipping.

    • Non-refundable if canceled after shipping (return shipping fees apply).

  • Failed Deliveries:

    • After 2 attempts, the order is canceled. Initial payment is forfeited; online due payments are refunded.


Exclusions (e.g., Discount Coupons)

Please note that discount coupons and other promotional offers may not be applicable to orders placed using the Partial Payment option, unless specified otherwise. The advance payment amount remains fixed.


Your Agreement

By choosing the "Partial Payment (Advance + COD)" option at checkout, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this policy.

For any questions, please do not hesitate to contact our Customer Support team. We are here to help!

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Step into the world of A Clutch Story, where every piece tells a unique and timeless tale. Founded in 2018, our Delhi based label is dedicated to bringing you the most exquisite range of handcrafted Clutches and Potlis. Each piece is a work of art, starting with the initial concept and brought to life by skilled artisans who have honed their craft for generations. We take pride in using only the finest materials and embellishments, ensuring that every clutch is a masterpiece. But what sets us apart is our commitment to reviving India's rich heritage and culture through our proudly handmade products. So join us on this journey and embrace the professional elegance of A Clutch Story.